1. About this policy
Labour2U provides recruitment and labour-hire services to workers and businesses in Australia.
This Privacy Policy explains how Labour2U handles personal information that we collect through our website, candidate registration process, pre-employment onboarding, communications and provision of recruitment and labour-hire services.
We aim to handle personal information in accordance with applicable Australian privacy laws and privacy principles.
2. Personal information we may collect
The information we collect depends on your relationship with Labour2U and may include:
- your name, email address, telephone number and residential or contact address;
- employment history, skills, qualifications, licences, tickets and work experience;
- your CV, resume and information contained within documents you provide to us;
- preferred roles, availability, shift preferences and work locations;
- emergency contact information;
- date of birth and other information reasonably required for employment administration;
- information about citizenship, residency, visas and Australian work rights;
- passport, visa, licence, qualification and other supporting documents;
- information provided during pre-employment onboarding;
- communications between you and Labour2U; and
- other information you choose to provide to us.
3. Sensitive information
In some circumstances, Labour2U may need to collect sensitive information where reasonably necessary for recruitment, employment, workplace safety or legal and regulatory purposes.
This may include health information that you provide in relation to your capacity to perform proposed work, pre-existing injuries or medical conditions that may be relevant to particular duties, or workplace adjustments.
Where consent is required, we will seek your consent before collecting or using sensitive information, unless collection or use is otherwise permitted or required by law.
4. Candidate and worker information
If you register for work or are employed or considered for engagement through Labour2U, we may use your personal information to:
- assess your experience, skills and suitability for available work;
- identify and discuss potential employment or placement opportunities;
- contact you about available work;
- verify licences, qualifications and work rights;
- conduct pre-employment and compliance processes;
- facilitate employment and workplace placements;
- administer employment-related requirements; and
- meet workplace safety, legal and regulatory obligations.
5. Employer and client information
If you contact Labour2U on behalf of a business, we may collect information such as your name, business contact details, company name, worksite information and staffing requirements.
We use this information to respond to enquiries, understand workforce requirements, provide recruitment and labour-hire services and manage our business relationship with you.
6. Work rights and identity documents
Labour2U may collect and retain documents and information reasonably required to verify a worker's identity, licences, qualifications and right to work in Australia.
Where applicable, we may use information supplied by a worker to conduct or facilitate a Visa Entitlement Verification Online (VEVO) check or another lawful work-rights verification process.
7. How we collect personal information
We may collect personal information directly from you when you:
- register through our website;
- upload a CV or other document;
- complete pre-employment onboarding;
- contact us by telephone, email or online;
- communicate with us about work or staffing requirements; or
- otherwise provide information to Labour2U.
We may also receive information from third parties where permitted by law, including referees, host businesses, service providers, government verification services or other parties involved in recruitment and employment processes.
8. Why we use personal information
Labour2U may use personal information for purposes including:
- providing recruitment services;
- providing labour-hire services;
- matching workers with suitable opportunities;
- communicating with candidates and clients;
- worker onboarding and administration;
- work-rights and compliance verification;
- managing assignments and placements;
- payroll and other employment administration;
- workplace health and safety and workers' compensation processes;
- maintaining business and employment records;
- protecting our systems and preventing misuse; and
- complying with applicable legal and regulatory obligations.
9. Disclosure of personal information
Labour2U may disclose personal information where reasonably necessary for recruitment, employment, labour-hire or business administration purposes.
Depending on the circumstances, this may include disclosure to:
- prospective or current host employers and clients where relevant to a work opportunity or placement;
- payroll, accounting, superannuation and other employment administration providers;
- information technology, cloud hosting, communications and document storage providers;
- professional advisers such as accountants, insurers or legal advisers;
- government agencies, regulators or authorities where required or authorised by law; and
- other parties where you have authorised us to disclose the information.
Labour2U will not disclose information to a prospective host business merely because it is available to us. We aim to disclose information that is reasonably relevant to the recruitment or placement process.
10. Automated processing and candidate matching
Labour2U may use software tools to assist with administrative recruitment tasks, including extracting information from CVs, organising candidate information, searching candidate records and identifying potentially relevant skills or experience.
These tools may assist our team but do not replace Labour2U's recruitment and placement processes. Candidate suitability and employment or placement decisions may also involve human review, communication with the candidate and consideration of the requirements of a particular role.
11. Service providers and overseas processing
Labour2U uses third-party technology and service providers to operate our website, databases, communications, document storage, recruitment systems and other business functions.
Some providers may store or process information using infrastructure located outside Australia. The location of processing may vary depending on the provider and service being used.
Where applicable, Labour2U takes reasonable steps to use reputable service providers and protect personal information handled through those services.
12. Storage and security
Labour2U may store personal information electronically in databases, document storage systems, email systems and other business platforms.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Measures may include access controls, authentication, restricted administrative access and security measures provided by our technology providers.
No electronic storage or transmission method can be guaranteed to be completely secure.
13. Retention of information
Labour2U retains personal information for as long as reasonably necessary for the purposes for which it was collected, for legitimate recruitment or employment administration purposes, or as required by applicable laws and record-keeping obligations.
Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate and subject to applicable legal obligations.
14. Access and correction
You may contact Labour2U if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete or misleading.
We may need to verify your identity before providing access to or changing personal information.
15. Privacy enquiries and complaints
If you have a question or concern about how Labour2U handles your personal information, you can contact us using the details below.
We will review privacy complaints and aim to respond within a reasonable period.
16. Website information
When you use the Labour2U website, technical information may be processed automatically by our website or infrastructure providers. This may include information such as IP address, browser type, device information, request information and security or performance data.
This information may be used to operate, secure, maintain and improve the website and associated systems.
17. Third-party websites
Our website may contain links to third-party websites or services. Labour2U is not responsible for the privacy practices of third-party websites, and their own privacy policies apply when you use those services.
18. Changes to this Privacy Policy
Labour2U may update this Privacy Policy from time to time to reflect changes to our services, systems, practices or legal obligations.
The current version will be published on the Labour2U website with its effective date.
19. Contact Labour2U
For privacy enquiries, access or correction requests, or privacy complaints, contact Labour2U.